Repair Frequently Asked Questions
We get a lot of emails with questions about our Knitwear Re-Dress & Repair Service.
Below is a list of some frequently asked questions, and our answers, so that it makes it easier for you to find out as much as possible about our service, without waiting for us to get back to you via email!
Please have a look below and you may be able to find the answer to your question.
Can't find what your looking for? Please Contact Us.
Q: Where do I send my garments once I have paid for the Knitwear Repair & Re-Dress Service?
A: You can find our address at the very bottom of any page on our website, or on our Contact Us page.
Q: How long does your Knitwear Repair & Re-Dress Service take?
A: We aim to return your garment to you within 3 weeks of receiving it.
Q: Do you repair moth holes?
A: Yes we do. However, we will have to inspect your garment upon receiving it in order to evaluate the severity of the moth holes, as severe moth holes may not be repairable. For garments riddled with moth holes the chances are it is beyond repair!
The best method to help avoid moth holes is to store your cashmere in a sealed plastic garment bag along with a cedar block or similar.
You can buy garment bags and moth repellents from Amazon using the following links;
Q: Will the repairs be invisible?
A: In most cases, no. Whether it be moth holes, rips or tears, we can only do our best to repair as invisibly as possible. We never guarantee a 100% invisible repair - most repairs will be visible to some extent.
Sometimes we are able to repair invisibly, but this is quite a rare occurrence - as we also have to exactly match the colour of your garment!
Our repairs will enable you to keep wearing your favourite garments, otherwise destined for the bin. Most 'visible' repairs are only visible if you know where to look...
Major repairs will be visible.
Be rest assured, our menders have collective experience of over 100 years and they are the best in the business. If they can't repair it invisibly then no-one can!
Q: What do you class as a major repair / fault?
A: Major faults can include;
- Lots of moth holes, or regular holes (repairs possible in most cases)
- Hems that are torn and ragged
- Large holes (visible repairs possible in some cases)
- Extensive thin areas
- Felted or matted garments (this isn't reversible)
This list is not exhaustive - however if you think your garment looks pretty bad, please Contact Us for our opinion!
We do accept garments requiring major repairs, but please be aware that the outcome is never perfect and there are extra charges due to the amount of extra time needing spent on the sweater.
If your garment has too many major repairs, we will contact you to discuss the options. Sometimes the cost of the repairs would be prohibitive. We determine this as "beyond economical repair".
Please see photos below as an example of what we classify as a Minor (repairable) & Major (visible repair possible) fault.
Example - Minor fault (repairable)
Example - Major fault (visible repair possible)
Q: What if my garment is determined as unrepairable after I have sent it?
A: If we notify you that your garment isn't repairable, there are two options you can choose from as to what happens to the garment;
- Send the garment back to you, and refund the cost of the service. Please note - postage is non-refundable with this option!
- We can recycle the garment in an environmentally safe manner. You will be refunded the full cost of the service plus associated return postage costs.
Please Contact Us for further details.
Example - Unrepairable fault
Q: There are holes at the elbows of my garment - can you repair these?
A: Unfortunately, these holes can't be repaired. They are caused from leaning on your elbows and, over time, the yarn at the elbow has worn thin and eventually disintegrated. We can add Alcantara leather elbow patches to your garment (both elbows) - these will stop the holes from becoming worse and are cosmetically very appealing.
Colour choice;
- Black
- Navy
- Dark Grey
- Light Grey
- Camel
- Dark Brown
- Green
This incurs an extra charge of £20, due to the extra work & materials involved - we will send you a payment request for this amount once we receive your garment.
Please Contact Us for further details.
Q: The collar on my garment is starting to come off - can you fix this?
A: Yes we can. In order to repair this we must first take the collar off completely before putting it back on again. In most cases, the outcome is very successful.
This may incur an extra charge - but this will be notified to you for approval and payment before we carry out any work on the garment.
Please Contact Us for further details.