Versand
1. Introduction
Our goal is to ensure your shopping experience is as smooth and enjoyable as possible. This shipping policy outlines the terms and conditions for the shipment of products ordered from our website.
2. Shipping Destinations
We ship to addresses within the United Kingdom, as well as to international destinations. Please note that shipping times and rates vary depending on the destination.
3. Shipping Options and Rates
We offer the following shipping options:
- UK Shipping: Delivery within 2-3 business days.
- International Shipping: 4-14 business days.
Shipping rates are calculated at checkout and are based on the destination of the order.
4. Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, including tracking information.
5. Shipping Restrictions
Certain items may have restrictions and cannot be shipped to specific destinations. These restrictions will be indicated on the product page. Additionally, we do not ship to P.O. Boxes or APO/FPO addresses.
6. International Shipping
For international orders, delivery times may vary based on customs clearance and other factors outside our control. International customers are responsible for any customs duties, taxes, and fees that may apply to their order.
7. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
8. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact our customer service team at sales@lovecashmere.com for assistance. We are not responsible for delays caused by the carrier, customs, or any other unforeseen circumstances.
9. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at sales@lovecashmere.com with photos of the damage. For lost packages, please notify us within 14 days of the expected delivery date so we can file a claim with the carrier.
10. Returns
Our Returns Policy can be found here https://lovecashmere.com/pages/returns-policy. Please refer to it for instructions on how to return items.
11. Contact Us
If you have any questions about our shipping policy, please contact us at:
Shorts of Hawick Ltd., Ladylaw Mill, Bath Street, Hawick, TD9 7DP, Scotland
sales@lovecashmere.com
+44(0)131 376 7153
Registered in Scotland: SC184859
VAT Number: GB553626829